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IMPORTANT NOTE: To continue on this site you MUST affirm and swear that viewing/receiving sexually explicit materials does not violate the standards or laws of your community, that you will not make any of the materials available to minors in any form, that you believe it is your constitutional right to view these materials, that you will be fully liable for any legal ramifications that may arise from your receiving or viewing of these materials and that you are over the age of 18.

To process a return or exchange, customers must first obtain an RMA number by emailing a request to:

Please provide your order number and the reason for an RMA request, and our customer service team will respond within 24 hrs.

We do not offer refunds. Exchanges only as permitted below:

Videos & DVD's:
Exchanges permitted if the original product is defective. We do not rent. Items for exchange must be returned with the original packaging and your RMA number, within 10 days of delivery.

All novelty sales are final. We will gladly exchange defective merchandise. Simply return the item for exchange with the original packaging and your RMA number, within 10 days of delivery. Oils and lubricants may not be exchanged.

Exchanges permitted provided items are not worn or damaged. Clothing items may be exchanged for any other merchandise in the online store. Items for exchange must be returned within 10 days of delivery with an RMA number. Per State regulations, panties are not returnable under any circumstances. All worn lingerie will be refused as non-exchangeable.

Items not qualifying for return will not be returned to customer.

Enclose a note with the order number or name, your RMA number as issued, and the stated request for merchandise credit or exchange. All returns will be processed in strict accordance with our stated policies above, no exceptions.

Customer assumes shipping costs to return merchandise. We will re-ship the product at no extra charge.
Last Updated: 6 Mar 2007 12:04:24 PST home  |  about  |  terms  |  contact
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